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Text Messaging Solutions for Local Government |
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Recent e-government directives have meant that many public sector bodies are looking at using new technologies to enhance communications and services for their 'customers'. |
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Local Councils |
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The e-democracy national project (supported by the Office of the Deputy Prime Minister), looks at enhancing local democracy by improving citizen participation and engagement in council matters. |
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Research shows that over 94% of text messages are read, making SMS one of the most effective ways of communicating in today’s society. Many local councils have recognised this and are using SMS to effectively communicate with their communities, with the added advantage of reaching those members of the community who do not have access to the internet, but do have a mobile phone. |
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There are literally hundreds of uses for SMS communication within a local council. By signing up to a bulletin service, constituents can opt to receive regular community messages. Two-way messaging allows for true interaction and the feeling of 'involvement' in council decisions. Some examples: |
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- Community consultation / voting
'Are there enough policemen in your area - text back yes or no', 'Public Meeting about xyz proposal - 7pm Town Hall', etc
- Emergency / Important announcements
'Due to fire damage the main library will be closed until the end of March 05', 'All local schools closed due to snow', 'Burst water main in the high street', etc
- Problem Reporting
An in-bound service allows people notify the council of their needs or worries. SMS Messages are auto-delivered to the correct department or person within the council via email or into an SMS 'inbox'. 'Lamp-post not working on xyz Street', 'Fly tipping on the recreation ground', 'Big pothole on Main Street', etc
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Other Public Sector Bodies |
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- Libararies - 'Books due back tomorrow', 'Reserved book is now in stock', etc
- Schools and Colleges -
Please see the Education Solutions page - click here
- Housing Associations -
Please see the Housing Assoc. Solutions page - click here
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For more information, please see the links in the menus above right or below, phone us on 01962 835053 or email sales@avanquest.co.uk. |
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Case Studies |
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Harborough Council embrace the convenience of SMS technology |
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“SMS is a complementary and convenient channel for our customers to contact us, but we also see the potential for SMS in notificatrion of service changes, carrying out consultation etc. and we will
be working to develop the processing of car parking payments using this technology. We will also be using the system for distributing important information to our own staff With the EGovernment agenda we are confident that the use of SMS will continue to grow in the public sector.” |
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Click here to view all our Case Studies in full. |
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Software Integration |
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TMS has been successfully integrated with many widely used public sector software solutions, including those from NonStopGov and Software AG. |
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Let us integrate SMS with
your existing software and see the immediate benefit. |
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Downloads/Support |
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For free trial software, documentation and support information, please click here |
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